PAUL S. WINSON HOLIDAYS - FAIR TRADING AGREEMENT
Conditions of Booking Holidays
1. FINANCIAL PROTECTION
In accordance with "The Package Travel, Package Holidays and Package Tours Regulations 1992" all passengers booking with Paul 5. Winson Coaches Ltd, are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Paul S. Winson Coaches Ltd.
Your booking is insured by IPP Ltd and its
Panel of insurers. This insurance is only
Valid for passengers who book and pay directly with/to Paul S. Winson Coaches Ltd. This insurance has been arranged by International Passenger Protection Ltd and underwritten by certain underwriters at Lloyds. For further information please go to www.ipplondon.co.uk
Our Fair Trading Agreement and Holiday Information sets out clearly and simply the responsibilities which we at PAUL S. WINSON have to you and which in turn have to us when a contract is made between us.
The contract is made when you make a booking and we accept it by written confirmation on the terms set out in this brochure. When signing the booking form for your holiday, you will sign on behalf of yourself and others named in your party, that you have read, and understood and have accepted this Fair Trading Agreement and the Holiday information provided in this
Brochure. Your obligation is to pay the price of the holiday and recognize your liabilities if you wish to alter the holiday or make a cancellation.
On our part we have obligations to provide you with the holiday you have booked. Our Specification of that holiday and our terms are clearly stated in this brochure. Your
Contract is entered into with PAUL S. WINSON COACHES. This Fair Trading agreement applies to all holidays sold from this brochure.
BOOKING CONDITIONS
We know your holiday is very important to you. It is very important to us since we want you to enjoy it and continue to travel with us in the future. We also care about our reputation and want to be sure you understand your commitment when signing the booking form, therefore we would be pleased if you would spend a few minutes reading the booking conditions below as they detail your commitment to us and our obligation to you.
You’re contract with Paul S. Winson coaches.
1. MAKING A BOOKING
When making a booking you must complete a booking form, accepting on behalf of all your party the terms of the Fair Trading
Agreement, and pay a deposit of £50.00 per person.
2. YOUR HOLIDAY CONFIRMATION/ INVOICE
Shortly after booking you will receive a holiday confirmation showing the details of the holiday you have booked and the balance owing. If the balance is not paid by 8 weeks before departure, we reserve the right to cancel your holiday booking, retain your deposit, and apply cancellation charges set out in paragraph 4 'Cancelling Your Holiday' . If you book within 8 weeks of the departure date, you must pay the full amount at the time of booking.
3. CHANGING YOUR BOOKING
If, after our confirmation has been issued, you wish to change to another of our holidays, we will do our utmost to make the changes, provided that written notification is received at our offices, from the person who signed the booking form, not later than the date on which the balance of the original holiday cost was due for payment. Any alteration by you made later than the original balance date will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out below.
4. CANCELLING YOUR HOLIDAY
You, or any member of your party, may cancel your holiday at any time provided that the cancellation is made by the person who signed the booking form and is communicated in writing direct to PAUL S. WINSON COACHES. As this incurs administrative costs we will retain your deposit and, in addition, apply cancellation charges up to the maximum shown below; 8 weeks or more, loss of deposit, then a sliding scale, 6-8 weeks 40% charge. . Less than 6 weeks, 100% charge.
5. COMPLAINTS
In the unlikely event that you feel any Dissatisfaction with your holiday arrangements, we would ask you to inform, in the first instance the supplier of the service and then inform our driver/courier, or representative who will do his/her utmost to resolve the problem immediately. If the matter cannot be put right on the spot, you must notify us in writing within 14 days of completion of your holiday and this must be sent to PAUL S. WINSON, THE TRAVEL CENTRE, ROYAL WAY, BELTON PARK, LOUGHBOROUGH, LEICS. 1E11 SKR. Failure to establish your complaint immediately in accordance with the above procedure may affect the outcome of it.
6. CONDITIONS OF CARRIAGE
When you travel on an aircraft, train or ship, the conditions of carriage of that supplier apply and are subject to national and international conditions which may limit or exclude liability.
7. PASSPORT
For all Continental holidays you will require a full 10-year British Passport. We cannot accept responsibility if passengers are not in possession of the correct travel documents.
8. OTHER TERMS
On holiday you may not bring a pet (other than Guide Dogs in the UK and Eire only and by arrangement.You are responsible for ensuring that you are at the departure point at the correct time, and we cannot be liable for any loss or expense suffered by passengers because of their late arrival at any departure point. Excursions are included in the price of most holidays and refunds cannot be made for passengers not wishing to go on these excursions. Not including Channel Isles. Admission Fees to buildings, grounds, use of guides etc. are not included in the price of the holiday unless otherwise stated in the brochure.
Our commitment to you
1. YOUR HOLIDAY PRICE
Holiday prices include all coach travel, hotel accommodation and meals specified in the holiday description and VAT at the current rate where applicable. Morning coffee, lunch, afternoon tea and other refreshments are not included. Some hotels may make a small additional charge for porterage and tea/coffee after dinner. Gratuities to the hotel staff and drivers/couriers are discretionary. We guarantee that the price of your holiday will not be subject to any surcharge except for those resulting from government action, including VAT, and devaluation of the pound sterling. Even in this case we will absorb an amount equivalent to 2% of the holiday price and any amendment charges. Only amounts in excess of this 2% will be surcharged. Surcharges will not be imposed within 30 days of departure. If this means paying more than 10% on the holiday price, you will be entitled to cancel your holiday with a full refund of all monies paid with the exception of amendment charges. Should you wish to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the invoice.
2. IF WE CHANGE YOUR HOLIDAY
The contents of this brochure are correct at the time of going to press. We reserve the right to make changes to the information contained in this brochure and will advise you of any changes affecting your holiday where those changes occur after booking. The arrangements for holidays in this brochure may require changes after booking and we reserve the right to do so at any time after a booking is made. Most of these changes are very minor, but where they are significant we will notify you as soon as is reasonably possible before your departure date.
A 'significant change' is one that involves changing your departure date; resort area; reducing the quality of your main hotel. Changing the location of any single overnight hotel does not constitute a 'significant change' you may decide to;
a) Continue with the holiday as Amended
b) Accept an alternative holiday which we may offer you
c) Cancel your booking
If you choose (a) or (b) we will pay you compensation on the scale below. If you choose (c) we will refund all monies paid to you and compensate you as indicated on the scale below. No other claim for compensation or expenses will be considered.
Period before departure within which a significant change is notified to you or your travel agent.
More than 15 days nil
0-14 days £5.00
IMPORTANT
Compensation arrangements do not apply to changes caused by reason of war; riots; civil strife; terrorist activity; industrial disputes; natural/nuclear disasters; fire; epidemic or health risk; technical problems to transport; airport closures; adverse weather conditions and similar events beyond our control.
3. IF WE CANCEL YOUR HOLIDAY
Our aim is to provide your holiday as booked, but we do reserve the right to cancel your holiday in any circumstances, including for example, having to cancel because there are insufficient passengers booked on your holiday. If we do cancel your holiday, you can either have a full refund of all monies you have paid or buy another available holiday from us.
In either case we will pay you compensation as laid out in paragraph 2.
We will not normally cancel your holiday after the date on which the balance of the holiday price falls due, unless;
The holiday is full, or your holiday is influenced by war or threat of war, riots, civil strife, and terrorist activity, industrial Disputes, natural or nuclear disaster, epidemic or health risk, technical problems to transport, closure or congestion of ports/airports or other similar events beyond our reasonable control.
In neither case will compensation payments be made.
4. WHAT HAPPENS TO COMPLAINTS
Any complaints that are received are thoroughly investigated and customers are kept informed. Sometimes the investigation can take time when awaiting a response from hoteliers.
5. OUR RESPONSIBILITY TO YOU
We accept responsibility for ensuring that all component parts of your holiday as described in this brochure are supplied to you at a reasonable standard unless the non-provision was due to circumstances which we could not predict and which were beyond our control, such as adverse weather, road or traffic conditions, industrial disputes, floods, fires, wars, accidents, riots and mechanical breakdown.
- Please remember that some Amenities (e.g. hotel lifts, swimming pools etc.) require servicing and cleaning and may not therefore be available at all Times.
- Entertainment (particularly live entertainment) provided by hotels is frequently subject to demand and its nature and/or frequency may be varied if there is a lack of demand or insufficient numbers staying in the hotel.
HEALTH AND SAFETY ON HOLIDAY
In some foreign countries, standards of infrastructure, safety and hygiene may be lower than those to which we are
Accustomed in the UK. You should therefore exercise greater care for your own protection. Further information can be obtained from your GP or your travel agent who can provide you with the leaflet "Health Advice for Travelers’" published by the
Department of Health. Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey for a long period of time. If you are planning to take a bus or coach journey of more than 3 hours you should consult your doctor. If you have ever had DVT or pulmonary embolism, a family history of clotting conditions, cancer or treatment for cancer, a stroke, heart or lung disease or you have had major surgery in the past 3 months. We reserve the right to refuse any booking in the absence of a doctor's certificate confirming that you are fit to travel. During the journey we will provide comfort stops as frequently as possible during these stops you are encouraged to get off the coach and walk around. Exercise reduces any discomfort which may be caused by periods of immobility. During any journey you should drink alcohol only in moderation as it leads to dehydration.
PASSENGER BEHAVIOUR
We want all our passengers to have a happy and carefree holiday. But you must remember that you are responsible for your behavior and the effect it may have on others. If you or any member of your party is abusive or disruptive or behaves in a way which, in our reasonable opinion, could cause damage or injury to others or affect their enjoyment of their holiday, or which could damage property, we have the right, after reasonable consideration, to terminate your contract with us. If this happens we will have no further obligations or liability to you. The coach Driver/representative, ship's captain, or authorized official of other means of transport is entitled to refuse you boarding if in their reasonable opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive. If you are refused boarding on the outward journey we will regard it as a cancellation by you and we will apply cancellation charges accordingly. If the refusal is on the return journey we have the right to terminate the contract and will have no further obligations or liability to you.
DATA PROTECTION ACT
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we, and your travel agent, need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper measures are in place to protect your information. We must pass the information on to relevant suppliers of your travel arrangements, such as hotels, transport companies etc. The information may also be supplied to security or credit checking companies, public authorities such as customs/immigration if required by them or as required by law.
Additionally, where your holiday is outside the European Economic Area (EEA) controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass information on to any person not responsible for part of your travel arrangements. This applies to any Sensitive information that you give to us such as details of any disabilities or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking you consent to this information being passed on to the relevant persons. Please note that where information is held by your travel agent, this is subject to your agent's own data protection policy. Your data controller is Paul S. Winson Coaches Limited. You are entitled to a copy of your information held by us. If you would like to see this, please contact us. We retain your full contact details and other information in secure files and electronic storage facilities. We may use this information to contact you by mail, telephone or electronic means. We will provide you with details of other goods and services. If you do not wish to receive further information about products and services from ourselves please write to the data controller.
YOU’RE HOLIDAY INFORMATION
1. ALL OUR COACHES ARE TOTALLY NON SMOKING
2. SEAT ALLOCATION AND SPECIFICATION
Request for particular seats can be made on most holidays when booking, but since allocations are made on a first come first served basis, early booking is advisable.
There is a seating plan of the coach for each holiday, but it is possible that, on occasions, for operational reasons a coach of different configuration may be used and we must, therefore, reserve the right to alter a seating plan and allocate seats other than those you have booked, although this will be avoided as far as possible. We shall have no liability in relation to any such change of specification.
3. CARE FOR THE DISABLED
The holidays in this brochure have been carefully planned to include as much interest as possible. Inevitably some of the holidays include lengthy periods of travel and some walking on sightseeing excursions, and therefore may not be suitable for everybody. In the interest of safety for all concerned, passengers must have enough mobility to board and alight from our coaches, with the minimum of assistance. Additionally, many of the hotels will have steps to contend with and may not possess lifts, and although we will try our best to look after disabled passengers, it is important that you enter the word DISABLED in block capitals in the special requirements section of the booking form together with a brief description of your disability. We will make every endeavor to minimize the discomfort and inconvenience, but for obvious reasons are unable to make any guarantees.
4. SPECIAL DIETS
You may have special needs with regard to diet, if so, please make sure that you inform us when booking. This will be notified to the hotel on your holiday and any extra costs incurred must be paid to the hotel by yourself before departure from the hotel. We cannot guarantee hotelier's compliance with dietary requests.
5. ROOMS — PRIVATE FACILITIES, SINGLE ROOMS, SPECIAL REQUESTS.
When a single room is available it may be subject to a supplementary charge and this will be shown in the brochure. If you have any special requests, these should be notified on the Booking Form at the time of booking.
Requests for specific rooms or position of rooms or particular private facilities remain requests and cannot under any circumstances be guaranteed nor shall we accept any liability for any failure to provide a special request. Requests made direct to hotels will not be considered. There is usually a limited number of low floor rooms available and requests for this accommodation must be made at the time of booking, but this type of request cannot be guaranteed. Often a request for a low floor room may not obtain the best position in the hotel, relative to your booking date.
6. LUGGAGE
We ask you to keep luggage to one medium sized suitcase per person, but a small hold all can also be taken on board the coach. May we draw your attention to the fact that soft suitcases are more susceptible to damage without any negligence on the part of our staff?
7. ENTERTAINMENT
Some of our hotels arrange entertainment, which could include music, dancing etc.
However, the frequency of the entertainment presented is at the discretion of the hotel and therefore not guaranteed and could be withdrawn if there is a lack of demand or insufficient numbers in the hotel.
