PAUL S. WINSON HOLIDAYS - FAIR TRADING AGREEMENT
Conditions of Booking Holidays
1. FINANCIAL PROTECTION
In accordance with "The Package Travel, Package Holidays and Package
Tours Regulations 1992" all passengers booking with Paul S. Winson
Coaches Ltd, are fully protected for the initial deposit and subsequently
the balance of all monies paid to us, including repatriation if required,
arising from cancellation or curtailment of your travel arrangements due
to the insolvency of Paul S. Winson Coaches Ltd.
Your booking is insured by IPP Ltd and its panel of insurers. This insurance
is only valid for passengers who book and pay directly with/to Paul S. Winson Coaches Ltd.
This insurance has been arranged by International Passenger Protection Ltd and underwritten by Liberty Mutual Insurance Europe SE. For further information please go to www.ipplondon.co.uk.
Our Fair Trading Agreement and Holiday Information sets out clearly and simply the responsibilities which we at PAUL S. WINSON COACHES have to you and which in turn have to us when a contract is made between us. The contract is made when you make a booking and we accept it by written
confirmation on the terms set out in this brochure. When signing the
booking form for your holiday, you will sign on behalf of yourself and
others named in your party, that you have read, and understood and have
accepted this Fair Trading Agreement and the Holiday information
provided in this brochure. Your obligation is to pay the price of the holiday
and recognise your liabilities if you wish to alter the holiday or make a
cancellation. On our part we have obligations to provide you with the
holiday you have booked. Our Specification of that holiday and our terms
are clearly stated in this brochure. Your contract is entered into with PAUL
S. WINSON COACHES.
This Fair Trading agreement applies to all holidays sold from this brochure.
BOOKING CONDITIONS
We know your holiday is very important to you. It is very important to us
since we want you to enjoy it and continue to travel with us in the future.
We also care about our reputation and want to be sure you understand
your commitment when signing the booking form, therefore we would be
pleased if you would spend a few minutes reading the booking conditions
below as they detail your commitment to us and our obligation to you.
YOUR CONTRACT WITH PAUL S. WINSON COACHES
1. MAKING A BOOKING
When making a booking you must complete a booking form, accepting on
behalf of all your party the terms of the Fair Trading Agreement, and pay a
deposit of £50.00 per person.
2. YOUR HOLIDAY CONFIRMATION/ INVOICE
Shortly after booking you will receive a holiday confirmation showing the
details of the holiday you have booked and the balance owing. If the
balance is not paid by 8 weeks before departure, we reserve the right to
cancel your holiday booking, retain your deposit, and apply cancellation
charges set out in paragraph 4 'Cancelling Your Holiday' . If you book
within 8 weeks of the departure date, you must pay the full amount at the
time of booking.
3. CHANGING YOUR BOOKING
If, after our confirmation has been issued, you wish to change to another
of our holidays, we will do our utmost to make the changes, provided that
written notification is received at our offices, from the person who signed
the booking form, not later than the date on which the balance of the
original holiday cost was due for payment. Any alteration by you made
later than the original balance date will be treated as a cancellation of the
original booking and will be subject to the cancellation charges set out
below.
4. CANCELLING YOUR HOLIDAY
You, or any member of your party, may cancel your holiday at any time
provided that the cancellation is made by the person who signed the
booking form and is communicated in writing direct to PAUL S. WINSON
COACHES. As this incurs administrative costs we will retain your deposit
and, in addition, apply cancellation charges up to the maximum shown
below; 8 weeks or more, loss of deposit, then a sliding scale, 6-8 weeks
40% charge. Less than 6 weeks, 100% charge.
5. COMPLAINTS
In the unlikely event that you feel any dissatisfaction with your holiday
arrangements, we would ask you to inform, in the first instance the
supplier of the service and then inform our driver/courier, or
representative who will do his/her utmost to resolve the problem
immediately. If the matter cannot be put right on the spot, you must
notify us in writing within 14 days of completion of your holiday and this
must be sent to PAUL S. WINSON COACHES, THE TRAVEL CENTRE, ROYAL WAY, BELTON PARK, LOUGHBOROUGH, LEICS. LE11 5XR
Failure to establish your complaint immediately in accordance with the above procedure may affect the outcome of it. Any complaints that are received are thoroughly investigated and customers are kept informed. Sometimes the investigation can take time when awaiting a response from hoteliers.
6. CONDITIONS OF CARRIAGE
When you travel on an aircraft, train or ship, the conditions of carriage of
that supplier apply and are subject to national and international
conditions which may limit or exclude liability.
7. PASSPORT
For all Continental/Republic Of Ireland holidays you will require a full 10-year British Passport.
We cannot accept responsibility if passengers are not in possession of the
correct travel documents.
8. OTHER TERMS
On holiday you may not bring a pet (other than Guide Dogs in the UK and
Eire only and by arrangement. You are responsible for ensuring that you
are at the departure point at the correct time, and we cannot be liable for
any loss or expense suffered by passengers because of their late arrival at
any departure point. Excursions are included in the price of most holidays
and refunds cannot be made for passengers not wishing to go on these
excursions. Not including Channel Isles.
Admission Fees to buildings, grounds, use of guides etc are not included in
the price of the holiday unless otherwise stated in the brochure.
Our commitment to you
1. YOUR HOLIDAY PRICE
Holiday prices include all coach travel, hotel accommodation and meals
specified in the holiday description and VAT at the current rate where
applicable. Morning coffee, lunch, afternoon tea and other refreshments
are not included. Some hotels may make a small additional charge for
porterage and tea/coffee after dinner. Gratuities to the hotel staff and
drivers/couriers are discretionary.
We guarantee that the price of your holiday will not be subject to any
surcharge except for those resulting from government action, including
VAT, and devaluation of the pound sterling.
Even in this case we will absorb an amount equivalent to 2% of the holiday
price and any amendment charges. Only amounts in excess of this 2% will
be surcharged. Surcharges will not be imposed within 30 days of
departure.
If this means paying more than 10% on the holiday price, you will be
entitled to cancel your holiday with a full refund of all monies paid with
the exception of amendment charges. Should you wish to cancel because
of this, you must exercise your right to do so within 14 days from the issue
date printed on the invoice.
2. IF WE CHANGE YOUR HOLIDAY
The contents of this brochure are correct at the time of going to press.
We reserve the right to make changes to the information contained in this
brochure and will advise you of any changes affecting your holiday where
those changes occur after booking. The arrangements for holidays in this
brochure may require changes after booking and we reserve the right to
do so at any time after a booking is made. Most of these changes are very
minor, but where they are significant we will notify you as soon as is
reasonably possible before your departure date.
A 'significant change' is one that involves changing your departure date;
resort area; reducing the quality of your main hotel. Changing the location
of any single overnight hotel does not constitute a 'significant change' you
may decide to;
a) continue with the holiday as amended
b) accept an alternative holiday which we may offer you
c) Cancel your booking
If you choose (a) or (b) we will pay you compensation on the scale below.
If you choose (c) we will refund all monies paid to you and compensate you
as indicated on the scale below. No other claim for compensation or
expenses will be considered. Period before departure within which a
significant change is notified to you or your travel agent.
More than 15 days..............................nil
0-14 days...............................................£5.00
IMPORTANT
Compensation arrangements do not apply to changes caused by reason of
war; riots; civil strife; terrorist activity; industrial disputes; natural/nuclear
disasters; fire; epidemic or health risk; technical problems to transport;
airport closures; adverse weather conditions and similar events beyond
our control.
3. IF WE CANCEL YOUR HOLIDAY
Our aim is to provide your holiday as booked, but we do reserve the right to cancel your holiday in any circumstances, including for example, having to cancel because there are insufficient passengers booked on your holiday. If we do cancel your holiday, you can either have a full refund of all monies you have paid or buy another available holiday from us.
In either case we will pay you compensation as laid out in paragraph 2.
We will not normally cancel your holiday after the date on which the
balance of the holiday price falls due, unless;
(i) the holiday is full, or your holiday is influenced by war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, epidemic or health risk, technical problems to transport, closure or congestion of ports/airports or other similar events beyond our reasonable control.
In neither case will compensation payments be made.
4. OUR RESPONSIBILITY TO YOU
We accept responsibility for ensuring that all component parts of your
holiday as described in this brochure are supplied to you at a reasonable standard unless the no-provision was due to circumstances which we could not predict and which were beyond our control, such as adverse weather, road or traffic conditions, industrial disputes, floods, fires, wars, accidents, riots and mechanical breakdown.
a) Please remember that some amenities (e.g. hotel lifts, swimming pools etc) require servicing and cleaning and may not therefore be available at all times. Entertainment (particularly live entertainment) provided by hotels is frequently subject to demand and its nature and/or frequency may be varied if there is a lack of demand or insufficient numbers staying in the hotel.
HEALTH AND SAFETY ON HOLIDAY.
In some foreign countries, standards of infrastructure, safety and hygiene
may be lower than those to which we are accustomed in the UK. You
should therefore exercise greater care for your own protection. Further
information can be obtained from your GP or your travel agent who can
provide you with the leaflet "Health Advice for Travellers" published by
the Department of Health. Some people may be at risk from discomfort or
deep vein thrombosis (DVT) if they remain immobile on a journey for a
long period of time. If you are planning to take a bus or coach journey of
more than 3 hours you should consult your doctor. If you have ever had
DVT or pulmonary embolism, a family history of clotting conditions, cancer
or treatment for cancer, a stroke, heart or lung disease or you have had
major surgery in the past 3 months. We reserve the right to refuse any
booking in the absence of a doctor's certificate confirming that you are fit
to travel. During the journey we will provide comfort stops as frequently
as possible_ During these stops you are encouraged to get off the coach
and walk around. Exercise reduces any discomfort which may be caused by
periods of immobility. During any journey you should drink alcohol only in
moderation as it leads to dehydration.
PASSENGER BEHAVIOUR
We want all our passengers to have a happy and carefree holiday. But you
must remember that you are responsible for your behaviour and the
effect it may have on others. If you or any member of your party is abusive
or disruptive or behaves in a way which, in our reasonable opinion, could
cause damage or injury to others or affect their enjoyment of their
holiday, or which could damage property, we have the right, after
reasonable consideration, to terminate your contract with us. If this
happens we will have no further obligations or liability to you. The coach
driver/representative, ship's captain, or authorised official of other means
of transport is entitled to refuse you boarding if in their reasonable
opinion you are unacceptably under the influence of drink or drugs or you
are being violent or disruptive. If you are refused boarding on the outward
journey we will regard it as a cancellation by you and we will apply
cancellation charges accordingly. If the refusal is on the return journey we
have the right to terminate the contract and will have no further
obligations or liability to you.
DATA PROTECTION ACT
In order to process your booking and to ensure that your travel
arrangements run smoothly and meet your requirements we, and your
travel agent, need to use the information you provide such as name,
address, any special needs/dietary requirements etc. We take full
responsibility for ensuring that proper measures are in place to protect
your information. We must pass the information on to relevant suppliers
of your travel arrangements, such as hotels, transport companies etc. The
information may also be supplied to security or credit checking companies,
public authorities such as customs/immigration if required by them or as
required by law.
Additionally, where your holiday is outside the European Economic Area
(EEA) controls on data protection in your destination may not be as strong
as the legal requirements in this country. We will not however, pass
information on to any person not responsible for part of your travel
arrangements. This applies to any sensitive information that you give to us
such as details of any disabilities or dietary/religious requirements. If we
cannot pass this information to the relevant suppliers, whether in the EEA
or not, we cannot provide your booking. In making this booking you
consent to this information being passed on to the relevant persons.
Please note that where information is held by your travel agent, this is
subject to your agent's own data protection policy. Your data controller is
Paul S. Winson Coaches Limited. You are entitled to a copy of your
information held by us. If you would like to see this, please contact us. We
retain your full contact details and other information in secure files and
electronic storage facilities. We may use this information to contact you by
mail, telephone or electronic means. We will provide you with details of
other goods and services. If you do not wish to receive further information
about products and services from ourselves please write to the data
controller.
YOUR HOLIDAY INFORMATION
1. ALL OUR COACHES ARE TOTALLY NON SMOKING.
2. SEAT ALLOCATION AND SPECIFICATION
Request for particular seats can be made on most holidays when booking,
but since allocations are made on a first come first served basis, early
booking is advisable. There is a seating plan of the coach for each holiday,
but it is possible that, on occasions, for operational reasons a coach of
different configuration may be used and we must, therefore, reserve the
right to alter a seating plan and allocate seats other than those you have
booked, although this will be avoided as far as possible. We shall have no
liability in relation to any such change of specification.
3. CARE FOR THE DISABLED
The holidays in this brochure have been carefully planned to include as
much interest as possible. Inevitably some of the holidays include lengthy
periods of travel and some walking on sight¬seeing excursions, and
therefore may not be suitable for everybody. In the interest of safety for
all concerned, passengers must have enough mobility to board and alight
from our coaches, with the minimum of assistance. Additionally, many of
the hotels will have steps to contend with and may not possess lifts, and
although we will try our best to look after disabled passengers, it is
important that you enter the word DISABLED in block capitals in the
special requirements section of the booking form together with a brief
description of your disability. We will make every endeavour to minimise
the discomfort and inconvenience, but for obvious reasons are unable to
make any guarantees.
4. SPECIAL DIETS
You may have special needs with regard to diet, if so, please make sure
that you inform us when booking. This will be notified to the hotel on your
holiday and any extra costs incurred must be paid to the hotel by yourself
before departure from the hotel. We cannot guarantee hoteliers
compliance with dietary requests.
5. ROOMS — PRIVATE FACILITIES, SINGLE ROOMS, SPECIAL REQUESTS.
When a single room is available it may be subject to a supplementary
charge and this will be shown in the brochure. If you have any special
requests, these should be notified on the Booking Form at the time of
booking.
Requests for specific rooms or position of rooms or particular private
facilities remain requests and cannot under any circumstances be
guaranteed nor shall we accept any liability for any failure to provide a
special request. Requests made direct to hotels will not be considered.
There is usually a limited number of low floor rooms available and
requests for this accommodation must be made at the time of booking,
but this type of request cannot be guaranteed. Often a request for a low
floor room may not obtain the best position in the hotel, relative to your
booking date.
6. LUGGAGE
We ask you to keep luggage to one medium sized suitcase per person, but
a small holdall can also be taken on board the coach. May we draw your
attention to the fact that soft suitcases are more susceptible to damage
without any negligence on the part of our staff.
7. ENTERTAINMENT
Some of our hotels arrange entertainment, which could include music,
dancing etc. However, the frequency of the entertainment presented is at
the discretion of the hotel and therefore not guaranteed and could be
withdrawn if there is a lack of demand or insufficient numbers in the hotel.
