PAUL S. WINSON HOLIDAYS - FAIR TRADING AGREEMENT

                         

Conditions of Booking Holidays

1. FINANCIAL PROTECTION

In accordance with "The Package Travel, Package Holidays and Package

Tours Regulations 1992" all passengers booking with Paul S. Winson

Coaches Ltd, are fully protected for the initial deposit and subsequently

the balance of all monies paid to us, including repatriation if required,

arising from cancellation or curtailment of your travel arrangements due

to the insolvency of Paul S. Winson Coaches Ltd.

 

Your booking is insured by IPP Ltd and its panel of insurers. This insurance

is only valid for passengers who book and pay directly with/to Paul S. Winson Coaches Ltd.

 

This insurance has been arranged by International Passenger Protection Ltd and underwritten by Liberty Mutual Insurance Europe SE. For further information please go to www.ipplondon.co.uk.

 

Our Fair Trading Agreement and Holiday Information sets out clearly and simply the responsibilities which we at PAUL S. WINSON COACHES  have to you and which in turn have to us when a contract is made between us. The contract is made when you make a booking and we accept it by written

confirmation on the terms set out in this brochure. When signing the

booking form for your holiday, you will sign on behalf of yourself and

others named in your party, that you have read, and understood and have

accepted this Fair Trading Agreement and the Holiday information

provided in this brochure. Your obligation is to pay the price of the holiday

and recognise your liabilities if you wish to alter the holiday or make a

cancellation. On our part we have obligations to provide you with the

holiday you have booked. Our Specification of that holiday and our terms

are clearly stated in this brochure. Your contract is entered into with PAUL

S. WINSON COACHES.

This Fair Trading agreement applies to all holidays sold from this brochure.

 

BOOKING CONDITIONS

We know your holiday is very important to you. It is very important to us

since we want you to enjoy it and continue to travel with us in the future.

We also care about our reputation and want to be sure you understand

your commitment when signing the booking form, therefore we would be

pleased if you would spend a few minutes reading the booking conditions

below as they detail your commitment to us and our obligation to you.

 

YOUR CONTRACT WITH PAUL S. WINSON COACHES

 

1. MAKING A BOOKING

When making a booking you must complete a booking form, accepting on

behalf of all your party the terms of the Fair Trading Agreement, and pay a

deposit of £50.00 per person.

 

2. YOUR HOLIDAY CONFIRMATION/ INVOICE

Shortly after booking you will receive a holiday confirmation showing the

details of the holiday you have booked and the balance owing. If the

balance is not paid by 8 weeks before departure, we reserve the right to

cancel your holiday booking, retain your deposit, and apply cancellation

charges set out in paragraph 4 'Cancelling Your Holiday' . If you book

within 8 weeks of the departure date, you must pay the full amount at the

time of booking.

 

3. CHANGING YOUR BOOKING

If, after our confirmation has been issued, you wish to change to another

of our holidays, we will do our utmost to make the changes, provided that

written notification is received at our offices, from the person who signed

the booking form, not later than the date on which the balance of the

original holiday cost was due for payment. Any alteration by you made

later than the original balance date will be treated as a cancellation of the

original booking and will be subject to the cancellation charges set out

below.

 

4. CANCELLING YOUR HOLIDAY

You, or any member of your party, may cancel your holiday at any time

provided that the cancellation is made by the person who signed the

booking form and is communicated in writing direct to PAUL S. WINSON

COACHES. As this incurs administrative costs we will retain your deposit

and, in addition, apply cancellation charges up to the maximum shown

below; 8 weeks or more, loss of deposit, then a sliding scale, 6-8 weeks

40% charge. Less than 6 weeks, 100% charge.

 

5. COMPLAINTS

In the unlikely event that you feel any dissatisfaction with your holiday

arrangements, we would ask you to inform, in the first instance the

supplier of the service and then inform our driver/courier, or

representative who will do his/her utmost to resolve the problem

immediately. If the matter cannot be put right on the spot, you must

notify us in writing within 14 days of completion of your holiday and this

must be sent to PAUL S. WINSON COACHES, THE TRAVEL CENTRE, ROYAL WAY, BELTON PARK, LOUGHBOROUGH, LEICS. LE11 5XR

 

Failure to establish your complaint immediately in accordance with the above procedure may affect the outcome of it. Any complaints that are received are thoroughly investigated and customers are kept informed. Sometimes the investigation can take time when awaiting a response from hoteliers.

 

6. CONDITIONS OF CARRIAGE

When you travel on an aircraft, train or ship, the conditions of carriage of

that supplier apply and are subject to national and international

conditions which may limit or exclude liability.

 

7. PASSPORT

For all Continental/Republic Of Ireland holidays you will require a full 10-year British Passport.

We cannot accept responsibility if passengers are not in possession of the

correct travel documents.

 

8. OTHER TERMS

On holiday you may not bring a pet (other than Guide Dogs in the UK and

Eire only and by arrangement. You are responsible for ensuring that you

are at the departure point at the correct time, and we cannot be liable for

any loss or expense suffered by passengers because of their late arrival at

any departure point. Excursions are included in the price of most holidays

and refunds cannot be made for passengers not wishing to go on these

excursions. Not including Channel Isles.

Admission Fees to buildings, grounds, use of guides etc are not included in

the price of the holiday unless otherwise stated in the brochure.

 

Our commitment to you

1. YOUR HOLIDAY PRICE

Holiday prices include all coach travel, hotel accommodation and meals

specified in the holiday description and VAT at the current rate where

applicable. Morning coffee, lunch, afternoon tea and other refreshments

are not included. Some hotels may make a small additional charge for

porterage and tea/coffee after dinner. Gratuities to the hotel staff and

drivers/couriers are discretionary.

We guarantee that the price of your holiday will not be subject to any

surcharge except for those resulting from government action, including

VAT, and devaluation of the pound sterling.

Even in this case we will absorb an amount equivalent to 2% of the holiday

price and any amendment charges. Only amounts in excess of this 2% will

be surcharged. Surcharges will not be imposed within 30 days of

departure.

If this means paying more than 10% on the holiday price, you will be

entitled to cancel your holiday with a full refund of all monies paid with

the exception of amendment charges. Should you wish to cancel because

of this, you must exercise your right to do so within 14 days from the issue

date printed on the invoice.

 

2. IF WE CHANGE YOUR HOLIDAY

The contents of this brochure are correct at the time of going to press.

We reserve the right to make changes to the information contained in this

brochure and will advise you of any changes affecting your holiday where

those changes occur after booking. The arrangements for holidays in this

brochure may require changes after booking and we reserve the right to

do so at any time after a booking is made. Most of these changes are very

minor, but where they are significant we will notify you as soon as is

reasonably possible before your departure date.

A 'significant change' is one that involves changing your departure date;

resort area; reducing the quality of your main hotel. Changing the location

of any single overnight hotel does not constitute a 'significant change' you

may decide to;

a) continue with the holiday as amended

b) accept an alternative holiday which we may offer you

c) Cancel your booking

If you choose (a) or (b) we will pay you compensation on the scale below.

If you choose (c) we will refund all monies paid to you and compensate you

as indicated on the scale below. No other claim for compensation or

expenses will be considered. Period before departure within which a

significant change is notified to you or your travel agent.

More than 15 days..............................nil

0-14 days...............................................£5.00

 

IMPORTANT

Compensation arrangements do not apply to changes caused by reason of

war; riots; civil strife; terrorist activity; industrial disputes; natural/nuclear

disasters; fire; epidemic or health risk; technical problems to transport;

airport closures; adverse weather conditions and similar events beyond

our control.

 

3. IF WE CANCEL YOUR HOLIDAY

Our aim is to provide your holiday as booked, but we do reserve the right to cancel your holiday in any circumstances, including for example, having to cancel because there are insufficient passengers booked on your holiday. If we do cancel your holiday, you can either have a full refund of all monies you have paid or buy another available holiday from us.

In either case we will pay you compensation as laid out in paragraph 2.

We will not normally cancel your holiday after the date on which the

balance of the holiday price falls due, unless;

 

(i) the holiday is full, or your holiday is influenced by war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, epidemic or health risk, technical problems to transport, closure or congestion of ports/airports or other similar events beyond our reasonable control.

 

In neither case will compensation payments be made.

 

4. OUR RESPONSIBILITY TO YOU

We accept responsibility for ensuring that all component parts of your

holiday as described in this brochure are supplied to you at a reasonable standard unless the no-provision was due to circumstances which we could not predict and which were beyond our control, such as adverse weather, road or traffic conditions, industrial disputes, floods, fires, wars, accidents, riots and mechanical breakdown.

 

a) Please remember that some amenities (e.g. hotel lifts, swimming pools etc) require servicing and cleaning and may not therefore be available at all times. Entertainment (particularly live entertainment) provided by hotels is frequently subject to demand and its nature and/or frequency may be varied if there is a lack of demand or insufficient numbers staying in the hotel.

 

HEALTH AND SAFETY ON HOLIDAY.

In some foreign countries, standards of infrastructure, safety and hygiene

may be lower than those to which we are accustomed in the UK. You

should therefore exercise greater care for your own protection. Further

information can be obtained from your GP or your travel agent who can

provide you with the leaflet "Health Advice for Travellers" published by

the Department of Health. Some people may be at risk from discomfort or

deep vein thrombosis (DVT) if they remain immobile on a journey for a

long period of time. If you are planning to take a bus or coach journey of

more than 3 hours you should consult your doctor. If you have ever had

DVT or pulmonary embolism, a family history of clotting conditions, cancer

or treatment for cancer, a stroke, heart or lung disease or you have had

major surgery in the past 3 months. We reserve the right to refuse any

booking in the absence of a doctor's certificate confirming that you are fit

to travel. During the journey we will provide comfort stops as frequently

as possible_ During these stops you are encouraged to get off the coach

and walk around. Exercise reduces any discomfort which may be caused by

periods of immobility. During any journey you should drink alcohol only in

moderation as it leads to dehydration.

 

PASSENGER BEHAVIOUR

We want all our passengers to have a happy and carefree holiday. But you

must remember that you are responsible for your behaviour and the

effect it may have on others. If you or any member of your party is abusive

or disruptive or behaves in a way which, in our reasonable opinion, could

cause damage or injury to others or affect their enjoyment of their

holiday, or which could damage property, we have the right, after

reasonable consideration, to terminate your contract with us. If this

happens we will have no further obligations or liability to you. The coach

driver/representative, ship's captain, or authorised official of other means

of transport is entitled to refuse you boarding if in their reasonable

opinion you are unacceptably under the influence of drink or drugs or you

are being violent or disruptive. If you are refused boarding on the outward

journey we will regard it as a cancellation by you and we will apply

cancellation charges accordingly. If the refusal is on the return journey we

have the right to terminate the contract and will have no further

obligations or liability to you.

 

DATA PROTECTION ACT

In order to process your booking and to ensure that your travel

arrangements run smoothly and meet your requirements we, and your

travel agent, need to use the information you provide such as name,

address, any special needs/dietary requirements etc. We take full

responsibility for ensuring that proper measures are in place to protect

your information. We must pass the information on to relevant suppliers

of your travel arrangements, such as hotels, transport companies etc. The

information may also be supplied to security or credit checking companies,

public authorities such as customs/immigration if required by them or as

required by law.

Additionally, where your holiday is outside the European Economic Area

(EEA) controls on data protection in your destination may not be as strong

as the legal requirements in this country. We will not however, pass

information on to any person not responsible for part of your travel

arrangements. This applies to any sensitive information that you give to us

such as details of any disabilities or dietary/religious requirements. If we

cannot pass this information to the relevant suppliers, whether in the EEA

or not, we cannot provide your booking. In making this booking you

consent to this information being passed on to the relevant persons.

Please note that where information is held by your travel agent, this is

subject to your agent's own data protection policy. Your data controller is

Paul S. Winson Coaches Limited. You are entitled to a copy of your

information held by us. If you would like to see this, please contact us. We

retain your full contact details and other information in secure files and

electronic storage facilities. We may use this information to contact you by

mail, telephone or electronic means. We will provide you with details of

other goods and services. If you do not wish to receive further information

about products and services from ourselves please write to the data

controller.

 

YOUR HOLIDAY INFORMATION

 

1. ALL OUR COACHES ARE TOTALLY NON SMOKING.

 

2. SEAT ALLOCATION AND SPECIFICATION

Request for particular seats can be made on most holidays when booking,

but since allocations are made on a first come first served basis, early

booking is advisable. There is a seating plan of the coach for each holiday,

but it is possible that, on occasions, for operational reasons a coach of

different configuration may be used and we must, therefore, reserve the

right to alter a seating plan and allocate seats other than those you have

booked, although this will be avoided as far as possible. We shall have no

liability in relation to any such change of specification.

 

3. CARE FOR THE DISABLED

The holidays in this brochure have been carefully planned to include as

much interest as possible. Inevitably some of the holidays include lengthy

periods of travel and some walking on sight¬seeing excursions, and

therefore may not be suitable for everybody. In the interest of safety for

all concerned, passengers must have enough mobility to board and alight

from our coaches, with the minimum of assistance. Additionally, many of

the hotels will have steps to contend with and may not possess lifts, and

although we will try our best to look after disabled passengers, it is

important that you enter the word DISABLED in block capitals in the

special requirements section of the booking form together with a brief

description of your disability. We will make every endeavour to minimise

the discomfort and inconvenience, but for obvious reasons are unable to

make any guarantees.

 

4. SPECIAL DIETS

You may have special needs with regard to diet, if so, please make sure

that you inform us when booking. This will be notified to the hotel on your

holiday and any extra costs incurred must be paid to the hotel by yourself

before departure from the hotel. We cannot guarantee hoteliers

compliance with dietary requests.

 

5. ROOMS — PRIVATE FACILITIES, SINGLE ROOMS, SPECIAL REQUESTS.

When a single room is available it may be subject to a supplementary

charge and this will be shown in the brochure. If you have any special

requests, these should be notified on the Booking Form at the time of

booking.

Requests for specific rooms or position of rooms or particular private

facilities remain requests and cannot under any circumstances be

guaranteed nor shall we accept any liability for any failure to provide a

special request. Requests made direct to hotels will not be considered.

 

There is usually a limited number of low floor rooms available and

requests for this accommodation must be made at the time of booking,

but this type of request cannot be guaranteed. Often a request for a low

floor room may not obtain the best position in the hotel, relative to your

booking date.

 

6. LUGGAGE

We ask you to keep luggage to one medium sized suitcase per person, but

a small holdall can also be taken on board the coach. May we draw your

attention to the fact that soft suitcases are more susceptible to damage

without any negligence on the part of our staff.

 

7. ENTERTAINMENT

Some of our hotels arrange entertainment, which could include music,

dancing etc. However, the frequency of the entertainment presented is at

the discretion of the hotel and therefore not guaranteed and could be

withdrawn if there is a lack of demand or insufficient numbers in the hotel.