Telephone: 01509 232 354
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Email: sales@winsoncoaches.co.uk
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You may book a day trip/excursion/concert or event by telephone, on our website or by visiting our office. Full payment is required at the time of booking. Your booking will be confirmed by the issue of a Confirmation showing your joining point, time, and allocated seat number(s).
Upon completion of your booking, your confirmation will be emailed to you. However, we can send a paper copy to your home address by second class post and the relevant postage charge will be added to your booking.
The person making a booking (lead passenger) does so on behalf of all persons named on it, and the lead passenger is directly responsible to the Company for payment, cancellation charges and disbursements to the other passengers of any refunds.
All refunds are dealt with at our Head Office, at Royal Way, Loughborough, LE11 5XR or by phone on 01509 230499
We accept payment by bank transfer, cash, debit, and credit cards (not American Express)
Account Number: 10973726 - Sort Code: 20-63-25 (Please use your booking reference as a payment reference)
If, after your confirmation has been issued, you wish to change any named parties on the booking, you may do so free of charge. Any changes you may need to make to your pick-up point(s), must be advised within 7 days of departure. Alternative pick-up point(s) for any parties on the booking are not guaranteed. If we are unable to change the pick-up point, the Confirmation issued at the time of booking will still stand.
Paul S. Winson Coaches Ltd accepts no liability for any loss incurred if the day excursion does not go ahead due to inclement weather, unforeseen circumstances beyond its control, including, without limitation, acts of God, military operations, terrorism, a pandemic. Including if the day excursion departs but fails to arrive at the destination.
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation where the performance of our contractual obligations is prevented or affected (for example but not limited to delay, cancellations, change of itinerary, change of transport) by “Force Majeure”. Force Majeure means an event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid and is therefore an event beyond our or the supplier’s reasonable control. These events include but are not limited to strikes, riots, political/civil unrest, government acts, hostilities, war, threat of war, terrorist activity or threat of terrorist activity, industrial disputes, natural or nuclear disaster, fire, flood, tornadoes, hurricanes, transportation and mechanical problems, airport closures, and severe weather conditions. In the unlikely event that the performance of our contractual obligations is prevented or affected due to Force Majeure after departure, we regret we will be unable to make any refunds (unless we obtain any from our suppliers).
We reserve the right to cancel any day excursion with insufficient numbers and we will give at least five working day notice of cancellation. In this event we will return all money you have paid to us. Arrangements for our excursions are made many months in advance. Sometimes minor amendments (such as departure times or pickup points) are unavoidable, and we reserve the right to amend details when required. We will do our best to keep you informed. Paul S. Winson Coaches Ltd will be exempt from any further liability. An excursion booking cancelled before seven days of departure will be given a full refund less 50% administration charge, in addition to any entrance/theatre tickets and meals which have been already paid for by the company.
No refunds will be given to anyone cancelling an excursion booking within seven days of departure.
Prices for admissions are correct at the time of going to print but may increase or decrease later. We reserve the right to increase or decrease prices to correct third party amendments. Programme of events are down to the organisers and can be subject to less minute alterations without notification.
Coach seats are normally allocated at the time of booking and subject to availability at the time. However, seat locations cannot be guaranteed. Occasionally it may prove necessary to reallocate seating due to circumstances beyond our control (for example change of original coach). We reserve the right to change coach size according to numbers, to avoid, where possible, cancelling the tour. Please note when a 57-seater coach is used, the back seats will be 53, 54, 55, 56 and 57. Toilets are not guaranteed on all day excursions.
For destination only trips, passengers are categorised as children up to and including 16 years of age. Due to insurance purposes all passengers are classed as fare paying and require a seat allocation, regardless of age. Reduced/Free entry to venues may be available for children or carers, but this is subject the venue’s Terms and Conditions.
Your confirmation clearly shows the departure point and time, if a time is not specified then we will contact you prior to the trip and advise you by telephone. You are responsible for ensuring you are at the correct departure point, at least 5 minutes before the departure time. We cannot be liable for any loss or expense suffered by passengers due to late arrival at any departure point. All Drivers have a list of passengers joining at each point shown on client's confirmations, and in the event of clients not being at the arranged point they will endeavour to trace them. The coach will wait a reasonable time. If a client is delayed or not able to join the coach, early notification will avoid unnecessary delay and inconvenience to other passengers.
We arrange departure times to give reasonable allowance for delays which may be incurred enroute to venues. In the event of delays beyond our reasonable control (road traffic conditions/accidents/ bad weather etc), liability is restricted to returning you to your point of departure.
The right of admission to any event is reserved to the promoter. Paul S. Winson Coaches Ltd will not accept any liability or offer any refund or compensation in the event that you are refused entry to a venue by nature of your behaviour or demeanour (e.g. being drunk or under the influence of alcohol, being, or appearing to be, under the age limit for admission, acting in such a manner that you are refused entry). You must be prepared to be subjected to a security search of your person and belongings.
In the event of a show/event being cancelled twelve hours or more before commencement of the performance, we will make every endeavour to contact clients to inform them of the cancellation. Paul S. Winson Coaches Ltd will endeavour to obtain a transfer to a rescheduled date or refund in full
Although you will be provided with anticipated details at the time of booking, these cannot be guaranteed and may change due to circumstances beyond our control.
If you have a special request, we will do our best to help, but we cannot guarantee that it will be fulfilled. Please inform us of your request before you make your booking.
Paul S. Winson Coaches Ltd reserve the unconditional right to refuse a booking or terminate a client’s booking in the event of unreasonable conduct which in our opinion is likely to cause damage, distress, danger or annoyance to other clients, employees, property or to any third party. If you are prevented from travelling or continuing your day trip by such a termination our responsibility for your excursion thereupon ceases. Full cancellation charges will apply, and we will be under no obligation for any refund, compensation, or loss which you may incur.
The consumption of alcohol is NOT permitted and by law, we operate a strict no smoking policy on our vehicles including the use of electronic cigarettes. Please be considerate of other passengers when using a mobile phone or other portable electronic devices.
Should you or a member of your party have any medical conditions/disability that may affect the excursion/day trip/show or event, please advise us prior to confirming the booking. We can advise you as to the suitability of the excursion/day trip/show or event. If a passenger requires assistance, then they must travel with an ablebodied carer or friend. We will make every effort to accommodate the passenger. Please contact us regarding our policy on wheelchairs and mobility scooters.
The company will not accept liability for damage, injury or loss for any passengers standing or walking around the vehicle whilst in motion. Fitted seat belts must be used.
The company accept no liability for items left on our vehicles. A charge may be made to cover any costs incurred in handling of any property left on coaches, or on any coaches subcontracted by the company. Items left on coaches will be held for 1 month then disposed of.
We cannot guarantee that attractions/facilities shown in pictures to advertise the destination will be available on the day.
If you have a complaint during your excursion, please inform, in the first instance, the supplier of the service and then inform our driver who will do his/her best to help you. If the matter is not resolved on the day, you must notify us in writing within 7 days of the completion of your day excursion and this must be sent to:
Paul S. Winson Coaches Ltd, Royal Way, Loughborough, Leicestershire, LE11 5XR or by email at complaints@winsoncoaches.co.uk.
The company will acknowledge complaints no later than the end of the next working day after being made and provide a full reply within 14 days (except where it is not possible to reply that quickly due to the actions of 3rd parties).